FREQUENTLY ASKED QUESTIONS

What areas do you cover?
We cover the East/West Midlands, Warwickshire, North London, Hertfordshire, Staffordshire The North West, Greater Manchester, Cheshire, Merseyside, Lancashire and Yorkshire areas.

How good are your repairs?
All our technicians have at least five years experience in SMART repairs and/or body shops. Thus we are confident that the work carried out is of the highest standard. We aim for all our repairs to be unnoticeable to anyone that was oblivious of the original damage.

How do you get the correct paint?
All paint mixes are made on site, we are able to do so as we carry full paint systems in our vans. We obtain the vehicles paint via the colour code stamped to the vehicle; this is then fed into our laptops giving us the original paint formula which we will then make on site. We are able to mix the correct paint for any car from the last 30 years including metallic, pearl and mica effects.

Are you able to repair stone chips?
We are able to repair stone chips via mixing the correct paint which is then applied via a touch up brush. This is a cosmetic repair only, which takes the ‘eye’ of the damage as well protecting it from any rust.

How do you repair alloy wheels?
We are able to repair alloy wheels by masking around the tyre, we will then sand down any damage, recreate the profile (if required) and then apply the appropriate paints. This method brings high quality results in a short time and at affordable prices.

How do you accept payment?
We can accept payment by cash or cheque via guarantee card.

What is the cost of the repair?
Every repair is different thus the price will differ on various factors such as the colour of the car, the length of the scratch or panel the damage is on.
We are able to give you a price over the phone if you are able to give a good verbal description of the damage. Otherwise if you are able to send a picture via MMS to 07984 925 001 or to email on info@autoscratch.co.uk we are can to give you a firm quote.
Because we repair only the damage area and do the repairs on site our repairs are allot cheaper compared to a body shop.

How long will the repair take?
All repairs are completed on the same day and can vary in time from an hour upwards dependant on the amount of repairs being carried out on your vehicle. To give an example a bumper scuff repair can take an approximate of 90 minutes to repair.

When can I drive the car?
As soon as we have completed the repair you can drive the car. However we insist that you wait for at least four days before you do give the car a good wash.

Where will the work be carried out?
We can arrange to do the work at your home or place of work, whichever is convenient to you.