Terms and Conditions

Quality of Repair
We aim for all our repairs to be unnoticeable to anyone oblivious to the original damage. As the repair is done outside and as we only localise the damaged area instead of painting the whole panel we aim for the repair to be 95% approx of its original condition. The only way to get a ‘perfect’ repair is to take it to a top end body shop where the price can be a much as three fold for a similar repair.

Providing estimates
Due to our experience in the SMART repair field we are able to give quotes via the phone or by email if we are not able to quote in person. However if at the time of carrying out the repair it appears that there work is more than that was highlighted we will obtain the customers permission to carry out the work at a negotiated price.

Guarantee
We offer a two year guarantee on all our work aside from any rust damage or touch in repairs, if at any time a claim is made on the guarantee we will come out to you to redo the repair or to offer a refund. If for whatever reason you decide to take the car to a third party to rectify a repair we will not be liable to any cost above the invoiced price of the repair.
In order to claim under the guarantee the receipt and invoice number is a requirement. The guarantee is not transferable in any way this includes sale of the car.

Your right to cancel
If after booking a repair you wish to cancel the appointment we require at least 3 days prior notice, failure to do so will lead to a cancellation fee of £50.