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Terms & Conditions:


Quality of Repair
We aim for all our repairs to be unnoticeable to anyone oblivious to the original damage. Unlike a body shop where a repair is done in a machine controlled environment, our repairs are done outside and thus we are limited to outside conditions. Added to this, we tend to ´localise´ the damaged area instead of painting the whole panel thus we aim for the repair we aim for the repair to be 95% approx to its original condition, however this may not apply to all repairs as it depends on colour and/or extent of the damage ( in particular there may be slight shade differences with silvers, gold, silvery blue or other beige colours). The only way to get a ´perfect´ repair is to take it to a top end body shop where the price can be a much as three fold for a similar repair.

All of our repairs are carried out in natural daylight, as a result there may possibly be a slight change in colour when scrutinised under unnatural lighting such as halogen or street lighting. Further, this maybe more apparent to pearlescent colours due to its reflective properties.

We only paint the panel/s that have been damaged. However, if the adjacent panels need to painted for a better colour match there will be extra cost if the customer wishes to proceed with it.

Lease repairs- Even though we do a number of lease return repairs we cannot guarantee that our repair would pass the lease inspection, the reason for this being that the inspectors are trained individuals who are skilled in pointing out after market repairs. As such we will not take liability if any further charges are incurred from the lease company.

In the case of rain falling on the car after the repair there may be the appearance of white marks which we call ´water marks´, these should disappear over a few days or you can apply car polish to remove these marks.
Providing estimates
Due to our experience in the SMART repair field we are able to give quotes via the phone or by email if we are not able to quote in person. However if at the time of carrying out the repair it appears that there work is more than that was highlighted we will obtain the customers permission to carry out the work at a negotiated price. It is the duty of the customer to advise if any repairs have been carried out on the areas we will be repairing. If it appears that there has been a repair carried our prior without our knowledge the guarantee maybe void.
Guarantee
We offer a two year guarantee on all our work aside from any rust damage or touch in repairs, if at any time a claim is made on the guarantee we will come out to you to redo the repair or offer a refund if we are not able to offer a rectification. If for whatever reason you decide to take the car to a third party to rectify a repair we will not be liable to any cost above the invoiced price of the repair. ´Touch-ins´ and ´polishing´ will be on an ´improve only´ basis, and and no guarantee offered on such a repair. The guarantee is not transferable in any way this includes sale of the vehicle.

AutoScratch will not be held liable for any consequential loss incurred as the result of a repair. It is required that the customer should keep the invoice as proof of work carried out. A claim on the guarantee will not be considered without the invoice.
If at any time you wish to make a claim on the guarantee you must provide an email with scanned copy of the invoice as well as a picture of the work that requires rectification to info@autoscratch.co.uk
Your right to cancel
If after booking a repair you wish to cancel the appointment we require at least 3 days prior notice, failure to do so will lead to a cancellation fee of £50.
Payment
Unless agreed in advance we collect payment upon completion of the work.
After care
We advise for the car not to be washed via soap and water for 4 days after the repair. It will take upto 3/4 weeks for the paint to fully set so we strongly against using polishes/waxes within this period. We advise against harsh cleaning methods as well as cleaning acids that when cleaning the car. Any claim on the above may not be covered within our guarantee.
Prior to the repair
Can you ensure that the car is clean prior to us coming out. In particular if we are carrying out alloy repairs can you ensure the alloy wheels are clean and free of brake dust, if we have to clean them at the time we will have to charge 10% extra so to factor in the time spent to clean the alloys.
Disclaimer
At times we will refer your details to partnering companies, all business conducted in this case will be between the customer and that particular company
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